Frequently Asked Questions

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A: The hirer must report all accidents to YM Car Leasing immediately. Should there be any bodily injuries, the hirer must report to the respective authorities after informing YM Car Leasing.
A: The hirer must report all vehicle breakdowns to YM Car Leasing immediately. The 24 hour Emergency Breakdown Service is provided free of charge to the hirer. A replacement vehicle will be provided subject to availability. In the event that no replacement vehicle is available, a pro-rated refund will be given to the hirer.
A: All registered drivers must be at least 18 years old with valid local or foreign driving license.
A: The hirer will be responsible for all parking and traffic violations.
A: Yes, but however please do inform us upon collection of vehicle. There will be additional charges of $30 per day if you wish to drive in to Malaysia. Insurance excess rates will be doubled accordingly. If you fail to notify us of your journey to Malaysia, the insurance coverage will be revoked and there will be penalty fees chargeable.
A: The hirer will have to inform YM Car Leasing of such intention immediately, In the event of an extension, hirer will have to make payment for the extended rental period.
A: Yes. All rentals will be covered under a comprehensive insurance coverage plan.
A: For hirers above age of 22 with 2 years' valid driving experience, the accident excess is $3000.00. If hirers' age or driving experience falls below any, the excess is doubled.
A: When booking via the website, you can pay using your credit card or your PayPal account. All payments will be handled securely through PayPal. Any additional charges can be paid via cash, credit cards or NETS over the counter upon collection.
A: If you are using our e-booking system, we will require you to make a deposit online. However, on the day of collection we would require you to make the full payment of the car rental before the car can be issued to you.
A: The hirer should refill the petrol tank to the same level as when he/she collected the vehicle. If the tank is not refuelled to the same level, the cost of the petrol plus a service charge of $10 will be levied.
A: The amount of deposit varies from car to car. The minimum amount for deposit is $200, and it will be refunded to you upon returning of the car in intact condition.
A: Only registered drivers with YM Car Leasing are able to drive the rented vehicle, no insurance will be covered for those who are not registered. Additional driver will be charged 1-time chargeable fee of $20.